Refund and Returns Policy
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Last updated: 6 August 2026
At HXToolbox, customer satisfaction is important to us. We want you to shop with confidence. If you are not completely satisfied with your purchase, this Refund and Returns Policy explains your rights and our procedures for returns, exchanges, and refunds.
By placing an order through https://hxtoolbox.com, you agree to the terms outlined below.
1. Return Eligibility
You may request a return within 7 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging with all accessories and documentation.
- Not be damaged due to misuse, improper installation, or accidental damage.
- Include proof of purchase or order confirmation.
HXToolbox reserves the right to inspect all returned items before approving a refund or exchange.
2. Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Products that have been installed or used.
- Custom-made or special-order products.
- Clearance or final sale items.
- Gift cards.
- Products damaged due to improper installation or misuse.
- Items returned without prior authorization.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photos of the product.
- Photos of the packaging (if applicable).
After reviewing your claim, we may offer:
- A replacement product.
- A full refund.
- A partial refund.
- Store credit, where appropriate.
4. Return Process
Before returning any item, please contact our customer support team to obtain return authorization.
Returns sent without prior approval may not be accepted.
Please provide:
- Order number.
- Product name.
- Reason for return.
- Supporting photos (if required).
Once approved, we will provide return instructions.
5. Return Shipping Costs
Unless the return is due to our error (such as receiving the wrong item or a defective product), customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by applicable law.
We recommend using a tracked shipping service, as HXToolbox is not responsible for lost return shipments.
6. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Shipping charges, customs duties, taxes, and handling fees are generally non-refundable unless the return results from our error.
7. Exchanges
We replace items only if they are:
- Defective.
- Damaged during transit.
- Incorrectly supplied.
If you require an exchange, please contact us before returning your item.
8. Order Cancellation
Orders may be cancelled before they are shipped.
If your order has already been dispatched, it cannot be cancelled. You may instead request a return after receiving the product in accordance with this policy.
If a cancelled order has already been charged, your refund will be processed using the original payment method.
9. Warranty
Certain products sold by HXToolbox may include a manufacturer’s warranty.
Warranty coverage varies depending on the product and does not cover:
- Normal wear and tear.
- Improper installation.
- Misuse or abuse.
- Unauthorized modifications.
- Accidental damage.
Please refer to the individual product page for warranty details.
10. International Orders
Customers are responsible for any customs duties, import taxes, or local fees imposed by their country.
HXToolbox is not responsible for delays caused by customs clearance or local import regulations.
11. Failed Deliveries
If an order is returned to us because:
- An incorrect shipping address was provided.
- Delivery was refused.
- The parcel was not collected.
Additional shipping charges may apply before the order can be re-shipped.
12. Contact Us
If you have any questions regarding our Refund and Returns Policy, please contact us.
HXToolbox
Website: https://hxtoolbox.com
Email: support@hxtoolbox.com
We aim to respond to all enquiries within 1–2 business days.