Privacy Policy
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Last updated: 6 August 2026
At HXToolbox, we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://hxtoolbox.com.au.
1. Information We Collect
We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Billing and shipping address
- Company name (if applicable)
- Vehicle information (make, model, year)
- Order history
- Payment information (processed securely by third-party payment providers)
- IP address
- Browser type
- Device information
- Website usage data
2. How We Collect Information
We collect information when you:
- Visit our website
- Create an account
- Place an order
- Submit a contact form
- Subscribe to our newsletter
- Request a quote
- Leave a review
- Contact customer support
Some information is collected automatically through cookies and analytics technologies.
3. How We Use Your Information
We use your information to:
- Process and deliver orders
- Respond to enquiries
- Provide customer support
- Improve our products and services
- Personalise your shopping experience
- Send order updates
- Send promotional emails (only if you opt in)
- Prevent fraud
- Comply with legal obligations
4. Payment Security
We do not store your full credit card details.
Payments are securely processed by trusted third-party payment providers using encrypted technology.
5. Cookies
Our website uses cookies to:
- Remember your preferences
- Keep items in your shopping cart
- Improve website performance
- Analyse visitor behaviour
- Deliver relevant advertising
You may disable cookies in your browser settings, although some website features may not function correctly.
6. Google Analytics
We use Google Analytics to understand how visitors use our website.
Google Analytics may collect:
- Pages viewed
- Time spent on pages
- Device information
- Browser information
- Approximate location
- Referral source
This information is aggregated and does not directly identify you.
7. Meta Pixel & Advertising
We use Meta Pixel and similar advertising technologies to:
- Measure advertising performance
- Build remarketing audiences
- Deliver relevant advertisements
These services may use cookies and similar technologies.
8. Email Marketing
If you subscribe to our newsletter, we may send:
- Product updates
- Promotions
- New arrivals
- Special offers
You may unsubscribe at any time using the link provided in our emails.
9. Sharing Information
We may share your information with trusted service providers including:
- Payment processors
- Shipping companies
- Website hosting providers
- Marketing platforms
- Analytics providers
We do not sell or rent your personal information to third parties.
10. International Transfers
Some of our service providers may store or process data outside Australia.
Where this occurs, we take reasonable steps to ensure your information is protected.
11. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- SSL encryption
- Secure hosting
- Firewall protection
- Limited staff access
- Regular security updates
While we take reasonable precautions, no method of internet transmission is completely secure.
12. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Delete your personal information where permitted by law
- Withdraw marketing consent
To make a request, please contact us using the details below.
13. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
14. Children's Privacy
Our products are intended for adults.
We do not knowingly collect personal information from children under 16 years of age.
15. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page.
16. Contact Us
If you have any questions regarding this Privacy Policy or wish to access or correct your personal information, please contact us.
HXToolbox
Website: https://hxtoolbox.com.au
Email: support@hxtoolbox.com.au